FAQs
Frequently Asked Question
When will your products be delivered?
We typically provide in 3-5 working days for all major cities, and 7 working days for remote areas.
Please note that in special circumstances or peak periods, deliveries may take a little longer.
Are your products safe to use?
Yes! all products from SkincarePak are tested, safe and cruelty-free.
Can I exchange a product?
Please see our Return & Exchange Policy for more information.
How do I track my order?
If your order is shipped, you will get a tracking ID via SMS or Email. You can check the delivery status from the courier’s portal.
Or just call us, give us your order number and we will follow up on it for you.